Shopping Terminal Information

Delivery charges for orders from the Online Shop?

Delivery charges may vary depending on your location, the size of your order, and the shipping method chosen. To determine the exact delivery charges for your order, simply proceed to the checkout page. The delivery fee will be calculated and displayed before you confirm your purchase. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items.

How long will delivery take?

Delivery times also depend on several factors, including your location, the availability of the product, and the shipping method selected. As a general guideline, we aim to process and ship your order as quickly as possible. Standard delivery times typically range from 3 to 10 business days. For more precise delivery estimates, please check the product description or contact our customer support team.

What exactly happens after ordering?

After placing your order with us, here's what you can expect:

  • Order Confirmation: You will receive an order confirmation email containing a summary of your purchase details.

  • Processing: Our team will start processing your order, verifying product availability and preparing it for shipment.

  • Shipment: Once your order is ready, it will be handed over to our trusted shipping partners, who will handle the delivery to your specified address.

  • Tracking Information: You will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.

  • Delivery: Your order will be delivered to your doorstep within the estimated delivery timeframe.

Do I receive an invoice for my order?

Yes, absolutely! We provide a detailed invoice for every order placed through our Online Shop. After completing your purchase, you will receive an order confirmation email, which includes an attached invoice. You can also access your order history and invoices by logging into your account on our website. If you have any specific invoicing requirements or need assistance with invoices, please don't hesitate to contact our customer support team, and we'll be happy to assist you.

Should you have any further questions or require additional information, please feel free to reach out to our dedicated customer support team. We're here to make your shopping experience as smooth and enjoyable as possible.

Thank you for choosing us for your shopping needs!

Payment Terminal Information

When the order payment is taken of my bank account?

The payment for your order is typically processed at the time of checkout. We accept various payment methods, including credit/debit cards and digital wallets. Rest assured, your payment is securely processed through our trusted payment gateway, and you will receive a confirmation email once the transaction is successfully completed.

What is wishlist?

 A wishlist is a convenient feature that allows you to save products you're interested in for future reference. You can create a list of items you may want to purchase at a later date, share it with friends and family, or simply keep track of products you love. To use this feature, navigate to the product you like and click the "Add to Wishlist" button. You can access your wishlist at any time through your account.

What should I do if I receive a damaged or wrong product?

We sincerely apologize if you receive a damaged or incorrect product. Your satisfaction is our priority. In such cases, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team immediately, providing details about the issue, along with photos if possible.

  • Return/Exchange: Depending on the situation, we will guide you through the return/exchange process and ensure that you receive the correct product or a refund as appropriate.

  • Resolution: We will work diligently to resolve the issue promptly and to your satisfaction. Your happiness is important to us, and we will make every effort to make things right.

Can I change or cancel my order?

 We understand that plans can change. If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. Keep in mind that order changes or cancellations are subject to order status and shipping status. Our team will assist you in the best way possible based on the specific circumstances.

What is ``package tracking`` in my orders?

"Package tracking" allows you to monitor the progress of your order from the moment it leaves our warehouse until it reaches your doorstep. When your order ships, you will receive a unique tracking number. You can enter this tracking number on our website or with the designated shipping carrier to view real-time updates on the whereabouts of your package. This feature ensures you stay informed about the delivery status and estimated delivery date of your order.

If you have any further questions or require additional information regarding payments, wishlists, or any other aspect of your shopping experience, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you and provide a seamless shopping experience.

Thank you for choosing us for your shopping needs!