If you are not satisfied with your product, you must contact us within 14 days of receiving the product to arrange a return or exchange. The customer will bear the expenses of shipping returned or replaced products.
Proof of purchase is required to issue an appropriate exchange, credit or refund. Refunds will be issued in the original form of payment.
To start a return, you can contact us at https://laformaliving.com/contact-us/. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at https://laformaliving.com/contact-us/
Damages and issues
Client is advised to inspect the products and sign the corresponding Customer Satisfaction Survey upon delivery. In case the client fails to sign, we will consider that all products delivered have met quality standards and are approved.
Non-returnable items
Unfortunately, we cannot accept returns on sale items or for custom made orders.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The amount will be refunded to you within a maximum of 14 working days.